frequently asked questions

Surf School Clean & Safe

SURF LESSONS

HOW CAN I BOOK MY SURF LESSONS?


We have an online booking system, really easy and intuitive to use. Please click here, choose what kind of surf lessons are you interested, the day you want to start, the time that you prefer and just follow the steps. If you want surf lessons to offer, and you don't know which day and time to choose, don't worry, you can choose a day and an hour just to book. If you want to pay the voucher in full, just increase the number of participants, so that the system will show you the total amount to be paid. The classes will always be scheduled with the lucky person who received the voucher for the surf lessons. If you buy one surf lesson this will never be deducted after a package of classes, and not a package of 3 lessons will be deducted in 5 lessons. Your lesson choices have to be defined at the beginning of the booking/purchase. After the first surf lesson, we schedule together the following days. We require a 50% deposit of the total amount in order to secure your booking. The lesson/s beach & schedule will be informed closer to the date of the first lesson (+/- 2 days before). In order to provide the best surf lessons possible, the schedule changes every week, according to the ideal tide, wave and wind conditions. To perform the booking the day you want to start your surf lesson is the most important for us. The time you choose is just indicative of your preference because will be always confirmed by us after your booking. We schedule together the best time for you! Any more questions, please contact us!




WHAT DO I NEED TO BRING FOR THE SURF LESSONS?


We provide all the equipment (surfboard, wetsuit and surf boots). If you have your own surf equipment, feel free to use it! You only need to bring a beach towel, confortable swimwear, sunscreen and a big desire to surf and have fun. We recommend to keep a bottle of water with you.




CAN I KEEP THE SURF EQUIPMENT AFTER THE LESSONS?


The equipment is included only during the time of the lesson. If you want to practice after or before the lessons, you have the surf rental service and you could choose the best option for you.




IS THERE A MINIMUM AGE FOR SURF LESSONS?


Safety is our priority! Children’s lessons are held for children from 8-11 Years. Children 12 and up can join our group lessons with adults. Children under 8 must do a private surf lesson.




CAN I CHOOSE THE DAYS I WANT TO HAVE THE NEXT SURF LESSONS?


Yes, if the sea conditions are good and if we have availability for the days chosen. With our long surf school experience combined with organizational skills, we try our students never are left out.
If you buy the surf lessons packages, you can always choose the days when you want to have your surf classes.




WHAT TIME SHOULD I ARRIVE?


For the first time, you must be 10 minutes before to complete your payment.




WHAT IS THE CANCELLATION POLICY ?


We do not refund any surf lessons already booked. We can always reschedule!





SURF RENTALS

WHAT IS THE CANCELLATION POLICY ?


For cancellations, please contact us 24 hours in advance so we can reschedule.
For permanent cancellations we will not refund the reservation amount.




DO I NEED TO LEAVE A DEPOSIT?


Yes, we require deposit on all hire equipment. As a deposit, you must leave an Identification Card ( passport, citizen card or driving license) which will be returned after the delivery of the equipment you rented. You can always change your cards as you needed.




HOW CAN I BOOK THE RENTAL EQUIPMENT?


You can choose the type of equipment or package you want to rent, and the first day of rental. You can only book one day at a time. If you would like another rental day please send us an email to reserve the number of extra days you wish to rent.




CAN I RENT WITHOUT SURF EXPERIENCE?


We highly recommend you first taking a surf lesson with one of our experienced surf instructors! Getting the basics of surfing is super important for your safety and success in the sport! Book online here your surf lesson!




CAN I PICK UP GEAR FOR MY FRIENDS?


Yes you can pick up the gear, but you have to leave your ID card and sign our rental terms and conditions.




WILL I NEED A SURF BOOTS IN ERICEIRA?


Ericeira's beaches are rocky bottom and for beginners it is convenient to be equipped with boots.




CAN I EXCHANGE SURFBOARDS DURING THE DAYS OF RENTAL?


Yes, you can always exchange the surfboards according to the availability.
Switching is only possible on surfboards with the same rental value level or if you want to change for a high performance surfboard you have to pay the difference. We never refund on surfboard exchange.




CAN THE RENTED SURF EQUIPMENT BE DELIVERED TO MY ACOMMODATION ?


Yes, of course! Please send us your location and the date and time that you pretend the equipment.





SURF VOUCHER

WHAT I HAVE TO DO TO OFFER THIS SURF VOUCHER?


You have to choose what you want to offer, surf lessons | surf coaching | surf guide | surf rental, and you can choose a day and an hour just to book. If you want to pay the full surf voucher, just increase the number of participants, so that the system will show you the total amount to be paid. This surf voucher will always be scheduled with the lucky one who received it. We just need to know:
1. What do you want to offer;
2. A short message to insert in the voucher;
3. The recipient's name. After this information we will send you a sample voucher to confirm that everything is ok.




WHO RECEIVES THE VOUCHER CAN EXCHANGE THE OFFER?


Yes, he/she can exchange. This exchange can be made the same purchase price. If the exchange done by a higher value, this amount can be paid on the day he is enjoying. We do not refund on a voucher exchange.




I GOT A VOUCHER, WHAT DO I HAVE TO DO?


Congratulations and welcome to our surf school!
Please, send us an email to schedule your voucher and ask all your questions. See you soon!